Achieving Maturity
Nobody knows your business better than you do. If you hadn’t achieved technical competency your company would be out of the market.
But growing is a different problem: as the number of people within an organization grows, it becomes more and more difficult to maintain the level of efficiency.
If you look at your organization as a system, growth implies additional system complexity, and complexity limits the ability of any system to scale.
To overcome this barrier you need to achieve a level of maturity beyond the technical level.
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Organizations are systems which can be modeled. The performance of a system at any given time typically depends on a single constraint. Models help identifying constraints and allow focusing on the improvements that optimize the performance of whole system.
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No matter how good is the standard, all processes consume resources and produce outcomes which vary. Understanding process variation through the use of statistical techniques in order to identify and address the critical factors that have the greatest impact in the outcome is the key to reach the best improvement results.
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Synergy is the ability of a group to outperform its best individual member. To achieve synergies, organizations not only need to manage the work, they need to standardize how the work is performed so that improvement can be achieved by updating the standard.
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Managing is getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Some organizations are technical competent but lack management skills such as management of scope, time, cost, risk, quality, human resources, communications, procurement and integration.
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All organizations require technical skills to provide value to their customers. The technical level is the basis for the maturity of any organization, since no organization can survive without being technically competent.